If your Xiaohongshu account has been permanently banned for sending private messages, the situation can feel frustrating—especially if you believe the ban was a mistake or too harsh. While appealing a permanent ban is challenging, it’s not impossible. Here’s a step-by-step guide to help you navigate the process.
Why Did You Get Banned?
Xiaohongshu enforces strict rules against spam, harassment, or inappropriate content in private messages. Common reasons for permanent bans include:
- Sending mass messages (e.g., promotions, ads, or repetitive content).
- Sharing violative content (e.g., scams, adult material, or illegal links).
- Receiving multiple reports from other users.
- Using third-party tools or automation for messaging.
Even if your actions were unintentional, automated systems or user reports can trigger bans.
How to Appeal the Ban
1. Submit an Official Appeal
- Open the Xiaohongshu app and log in (if possible).
- Navigate to Settings > Help & Feedback > Account Issues > Appeal Form.
- Fill out the form with:
- Your registered phone number/email.
- A detailed explanation of why you believe the ban was unfair (use a translation tool if needed).
- Screenshots of the ban notification or relevant messages (if available).
- Be polite and honest. Example:
“I received a permanent ban for sending private messages, but I did not intend to violate community guidelines. Please review my account activity and consider reinstating my account. Thank you.”
- If you cannot access the form, email Xiaohongshu’s support team at [email protected] (include “Account Appeal” in the subject).
2. Contact Customer Service
- Use the in-app chat: Profile > Settings > Help & Feedback > Online Customer Service.
- Explain your situation and ask for a manual review.
- If the chat option is blocked, try reaching out via Xiaohongshu’s official social media accounts (e.g., Weibo, WeChat).
3. Wait for a Response
- Xiaohongshu typically replies within 3–7 business days.
- If your appeal is denied, the decision is usually final.
Alternative Solutions if the Appeal Fails
1. Create a New Account
- Use a new phone number (not linked to the banned account).
- Avoid using the same device/IP address initially (use mobile data instead of Wi-Fi).
- Do not repeat the same behavior that caused the ban.
2. Unlink Your Old Account
- If your phone number/email is tied to the banned account, remove it:
- Go to Xiaohongshu’s login page > Find Account > Unbind.
- Follow instructions to disassociate your number/email (may require verification).
3. Use Xiaohongshu Cautiously
- Avoid sending unsolicited messages.
- Never share sensitive or promotional content privately.
- Familiarize yourself with Xiaohongshu’s Community Guidelines.
Prevent Future Bans
- Verify your identity: Complete real-name authentication to build trust.
- Engage organically: Focus on posting content and commenting instead of direct messaging.
- Avoid VPNs: Using proxies can trigger security flags.
Final Tips
Permanent bans are rarely reversed, but a well-crafted appeal emphasizing misunderstanding or technical errors might work. If all else fails, starting fresh with a new account is often the fastest solution. Always prioritize compliance with Xiaohongshu’s rules to avoid losing access again.
Need more help? Share details of your case below, and the community can offer tailored advice!
